Email Support

For product details, lighting specifications, order questions, shipment updates, payment inquiries, returns, refunds, and general customer care, email service@orvelliqa.com.

Phone Support

Call +86 139-9103-5478 during our customer service hours, 8:00 AM – 10:00 PM Daily. We aim to answer support inquiries within 24 hours.

Order Questions & Tracking

Please include the order number, email address used at checkout, and a brief explanation of what you need. If you have a shipment tracking number, include it with your request.

Product Questions

For questions about a creative wall lamp, provide the product name or product-page link and the information you want to confirm, such as dimensions, finish, mounting method, power supply, compatibility, or intended environment.

Damaged, Incomplete, or Incorrect Items

If a wall lamp arrives damaged, defective, missing components, incorrect, or materially different from its description, please contact us within 7 calendar days of delivery and provide your order number and relevant photos. We will investigate and provide an appropriate replacement, refund, reshipment, or other fair resolution without additional costs for a confirmed error attributable to us. This reporting request does not reduce rights available under applicable law.

When possible, attach pictures of the product, affected parts, shipping label, and outer packaging. Stop using a product that appears electrically unsafe.

Returns & Refunds

Eligible products may be returned within 30 calendar days after delivery. Contact our customer-care team within that period before sending an item back. The item must meet the eligibility conditions described in our Return & Refund Policy.

Do not ship a return to our registered business address. After review, we provide the correct return destination and instructions for approved returns.

Shipping & Delivery

Orders are generally processed within 2–4 business days after successful payment confirmation and any necessary verification. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days. Processing time does not include carrier transit time.

For standard delivery to supported U.S. addresses, estimated transit time is 10–15 business days after dispatch. Estimated total delivery time consists of processing time plus transit time; the estimate is not a guaranteed delivery date.

Review our Shipping Policy for fees, tracking, delivery exceptions, and shipping support.

Payment & Returns

Available payment methods and the final order amount are presented at checkout. For post-purchase support, please review our Payment & Security and Return & Refund Policy pages.