01 · Store Operator & Acceptance

Orvelliqa™ and orvelliqa.com are owned and operated by Guangzhou Bomai Trading Co., Ltd. (Owner: Xu Fan). In these Terms, “we,” “us,” and “our” refer to the company. By using the store or placing an order, you agree to these Terms and any policies that apply to your transaction.

02 · Customer Eligibility

You must be at least 18 years old or otherwise legally able to enter into a purchase agreement where you live. Minors may use the website only with a parent’s or legal guardian’s permission and involvement, subject to local law.

03 · Customer Accounts & Accurate Information

Where an account is offered, you are responsible for maintaining accurate contact details and protecting your login credentials. You must provide correct order, shipping, and payment information and notify us promptly of suspected unauthorized activity.

04 · Product Information & Specifications

Our products are creative wall lamps. We take reasonable care to describe materials, surface finishes, sizes, weights, available variants, electrical specifications, included components, mounting types, and product capabilities accurately on each product page.

Actual appearance can differ slightly due to room lighting, photography, monitor settings, and ordinary production tolerances. Materials, mounting hardware, wiring requirements, light sources, bulb inclusion, dimming, and any special features vary by design and should not be assumed without confirmation on the product listing.

05 · Electrical Compatibility, Installation & Safe Use

Before purchasing or installing a wall lamp, check its indicated input voltage, power requirements, dimensions, installation method, compatible bulbs where relevant, and environmental rating. Follow the included manufacturer instructions and local electrical/building requirements. Hardwired electrical installations should be performed by a qualified professional as appropriate.

Do not use a damaged fixture, connect incompatible electrical equipment, cover ventilation openings, or install a product in a wet or outdoor location unless its listing expressly authorizes that use. Product descriptions do not constitute professional installation advice.

06 · Order Submission & Acceptance

Placing an order submits a purchase request. An automated confirmation acknowledges receipt of that request. We may verify payment, stock, delivery eligibility, and possible fraud before accepting or fulfilling the order. If we cannot fulfill an order due to unavailable stock, verification failure, legal restrictions, or a material error, we will inform you and refund amounts collected for canceled items as applicable.

07 · Pricing, Payment & Taxes

The checkout displays the applicable currency, product price, quantities, discounts, shipping charges, taxes where relevant, and final payable total before payment. Payment methods depend on options available through Shopify checkout and relevant providers. Your bank or card issuer may apply its own foreign transaction or conversion charges.

08 · Processing, Shipping & Delivery

Orders are generally processed within 2–4 business days after successful payment confirmation and any necessary verification. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days. Processing time does not include carrier transit time.

For standard delivery to supported U.S. addresses, estimated transit time is 10–15 business days after dispatch. Estimated total delivery time consists of processing time plus transit time; the estimate is not a guaranteed delivery date.

Shipping methods and fees are displayed at checkout. International taxes or import charges, where applicable, are explained in our Shipping Policy.

09 · Returns & Refunds

Eligible products may be returned within 30 calendar days after delivery. Contact our customer-care team within that period before sending an item back. The item must meet the eligibility conditions described in our Return & Refund Policy.

Once an eligible return has been received, inspected, and approved, we normally initiate a refund to the original payment method within 5–10 business days. Your financial institution may take additional time to post the credit.

We do not charge a restocking fee on approved returns. For preference-based returns, customers generally pay return shipping. Confirmed merchant errors are resolved without additional costs arising from the error.

10 · Damaged, Incomplete, or Incorrect Products

If a wall lamp arrives damaged, defective, missing components, incorrect, or materially different from its description, please contact us within 7 calendar days of delivery and provide your order number and relevant photos. We will investigate and provide an appropriate replacement, refund, reshipment, or other fair resolution without additional costs for a confirmed error attributable to us. This reporting request does not reduce rights available under applicable law.

11 · Order Changes & Cancellations

Please contact us as soon as possible to request an order change or cancellation. We will make reasonable efforts to help before fulfillment begins; changes or cancellations are not guaranteed once processing, packing, or dispatch has started. No cancellation fee applies to orders successfully canceled before fulfillment.

12 · Promotions & Discount Codes

Coupons and special offers are governed by any advertised eligibility limits, time restrictions, minimum order values, product exclusions, and usage rules. Discounts should be applied before completing checkout and may not be combined unless expressly permitted.

13 · Wholesale & Resale

Please contact us before unusually large, commercial, or resale orders. Purchasing our products does not make the customer an official agent, distributor, or representative of Orvelliqa™.

14 · Brand & Intellectual Property

The Orvelliqa™ brand, original site text, authorized graphics, images, visual presentation, and other protected content are owned by or used with permission of the relevant rights holders. You may not exploit protected store content commercially without applicable authorization or another legal basis.

15 · Reviews, Photos & Customer Submissions

If we allow product reviews or customer uploads, submissions must be truthful, lawful, and not infringe others’ rights. By submitting material for publication, you grant us a non-exclusive license to display and use it for lawful store-related activities, subject to applicable law and our Privacy Policy. We may moderate unlawful, abusive, misleading, or infringing content.

16 · Prohibited Conduct

Do not use our website to commit fraud, submit stolen payment details, impersonate others, introduce malicious code, interfere with website operations, harvest customer data unlawfully, or infringe another person’s rights. We may take proportionate steps to address verified misuse.

17 · Third-Party Systems & Links

Our store uses Shopify and may rely on payment processors, fulfillment providers, carriers, software vendors, and advertising or analytics providers. Their separate services and linked websites may be governed by their own terms and privacy practices.

18 · Website & Product Availability

Product availability, prices, descriptions, and website functionality may change. We will make reasonable efforts to correct material errors and notify affected customers where appropriate. We do not guarantee uninterrupted operation of the website.

19 · Limitations & Non-Excludable Rights

To the extent the law permits, we are not liable for indirect or consequential losses arising solely from use of the site or purchase process. Nothing in these Terms excludes statutory warranties, mandatory consumer remedies, or liabilities that applicable law does not allow us to limit.

20 · Applicable Law & Dispute Resolution

These Terms are subject to applicable law, including any mandatory consumer-protection rights that apply to a transaction or location. If a problem arises, please contact us first so that we can investigate and seek a fair resolution. This does not prevent either party from asserting rights under applicable law.

21 · Severability & No Waiver

If a provision is unlawful or unenforceable, the remainder will continue to apply as far as lawful. A delay in enforcing a provision does not necessarily waive the right to enforce it later.

22 · Changes to Terms

We may update these Terms when our services, products, procedures, or legal obligations change. The current version will be published here with its update date. Except where the law requires otherwise, the terms in effect when an order was placed generally govern that order.