01 · Order Confirmation

We receive your order after checkout and payment confirmation. Please review your confirmation email and contact us promptly if an address or item selection needs correction.

02 · Processing & Preparation

Orders are generally processed within 2–4 business days after successful payment confirmation and any necessary verification. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days. Processing time does not include carrier transit time.

Creative wall lamps are prepared and packaged with attention to their form, components, and protective materials.

03 · Shipment & Tracking

When your parcel is dispatched and tracking becomes available, shipment details are normally provided to the email address used at checkout.

04 · Delivery

For standard delivery to supported U.S. addresses, estimated transit time is 10–15 business days after dispatch. Estimated total delivery time consists of processing time plus transit time; the estimate is not a guaranteed delivery date.

Unexpected carrier, customs, weather, holiday, and destination-related conditions may extend transit.

Processing Time

Orders are generally processed within 2–4 business days after successful payment confirmation and any necessary verification. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days. Processing time does not include carrier transit time.

U.S. Delivery Estimates

For standard delivery to supported U.S. addresses, estimated transit time is 10–15 business days after dispatch. Estimated total delivery time consists of processing time plus transit time; the estimate is not a guaranteed delivery date.

Shipping Costs

Available shipping methods and charges are calculated at checkout based on your shipping destination and the delivery services available. You can review the charge before placing your order.

Fulfillment & Shipping Origin

Orders may be prepared by our own or designated fulfillment partners according to stock location and destination. The parcel’s shipping origin may differ from the registered Guangzhou business address. Multiple products may arrive in separate parcels with different tracking numbers.

Order Tracking

Tracking notifications are generally sent after dispatch when the carrier provides tracking details. A tracking number may initially appear inactive while the carrier scans the parcel. Contact customer care if an update is missing for an extended period.

Shipping Address Changes

Enter a complete and accurate shipping address, unit number, postal code, and contact information. Contact us as soon as possible if an address needs correction; we will try to assist before fulfillment, but updates are not guaranteed after preparation or shipping begins.

Delayed or Stalled Tracking

Temporary gaps in carrier scans may occur. If tracking has not changed for an extended period or your parcel is substantially overdue, email us your order number and any tracking details. We will investigate with the appropriate service provider.

Lost Shipments

If a parcel appears lost during transit, contact us. We will review shipment records and, when a loss is confirmed, provide a suitable reshipment, replacement, refund, or other appropriate resolution.

Marked Delivered, but Not Received

Please check the normal delivery location, building reception, household members, and nearby safe areas. If still missing, contact customer support. A carrier status of “Delivered” does not automatically disqualify your claim from review.

Damaged, Missing or Incorrect Wall Lamps

If a wall lamp arrives damaged, defective, missing components, incorrect, or materially different from its description, please contact us within 7 calendar days of delivery and provide your order number and relevant photos. We will investigate and provide an appropriate replacement, refund, reshipment, or other fair resolution without additional costs for a confirmed error attributable to us. This reporting request does not reduce rights available under applicable law.

For electrical safety, do not connect or install a visibly damaged lighting fixture until the problem has been resolved.

Other Destinations, Customs & Import Charges

Shipping to destinations outside the United States is available only where a delivery option appears at checkout. The destination country may assess duties, taxes, or clearance fees; unless checkout expressly includes them, legally applicable import charges are generally the recipient’s responsibility.

Order Cancellations

Please contact us as soon as possible to request an order change or cancellation. We will make reasonable efforts to help before fulfillment begins; changes or cancellations are not guaranteed once processing, packing, or dispatch has started. No cancellation fee applies to orders successfully canceled before fulfillment.