Orvelliqa™ is owned and operated by Guangzhou Bomai Trading Co., Ltd. Our owner is Xu Fan. Company and contact details are listed at the bottom of this page.

We specialize in creative wall lamps and decorative wall-lighting accents for home interiors. Shop the collection at Creative Wall Lamps.

No. Dimensions, weight, finish, materials, included parts, and construction differ by design. Please review the exact listing for the wall lamp you are purchasing.

The power source and installation method depend on the individual model. Check the product’s specifications before ordering; if a detail is unclear, email us the product link for confirmation.

Not necessarily. Bulb inclusion, light source, socket type, brightness adjustment, color temperature, and controls depend on the model. Only rely on features expressly stated on its product page.

Only where the product’s stated electrical and environmental rating expressly supports that location. Do not assume that a creative wall lamp is waterproof, splash-resistant, or designed for outdoor installation.

Installation requirements vary. Follow the supplied instructions and applicable electrical/building regulations. Use a qualified electrician for hardwired installation or whenever you are uncertain about safe installation.

Screen settings, room lighting, photography, and manufacturing tolerances can cause minor changes in the way a finish or color appears. A substantial mismatch with the listing should be reported to our support team.

Orders are generally processed within 2–4 business days after successful payment confirmation and any necessary verification. During holidays, promotions, or unusually busy periods, processing may take up to 5 business days. Processing time does not include carrier transit time.

For standard delivery to supported U.S. addresses, estimated transit time is 10–15 business days after dispatch. Estimated total delivery time consists of processing time plus transit time; the estimate is not a guaranteed delivery date.

Shipping methods and charges are calculated and displayed at checkout, based on the destination and available delivery service.

Orders may ship from our own or partner fulfillment facilities depending on inventory and destination. A package’s shipping origin may differ from our registered business address.

Once dispatched, shipment confirmation and available tracking information are normally sent to the email entered at checkout. Contact service@orvelliqa.com if you need help locating an update.

Check your usual delivery location, household members, building reception, and carrier information. If the parcel is not located, contact us with your order number; we will review your claim rather than automatically rejecting it based on a delivered status.

Please contact us as soon as possible to request an order change or cancellation. We will make reasonable efforts to help before fulfillment begins; changes or cancellations are not guaranteed once processing, packing, or dispatch has started. No cancellation fee applies to orders successfully canceled before fulfillment.

Eligible products may be returned within 30 calendar days after delivery. Contact our customer-care team within that period before sending an item back. The item must meet the eligibility conditions described in our Return & Refund Policy.

Email service@orvelliqa.com with your order number, product name, return reason, and relevant photos where appropriate. Wait for our return instructions before sending the item.

We provide the appropriate return warehouse address after reviewing and approving the request. Do not send parcels to our registered business address without authorization.

For change-of-mind or preference-based returns, customers generally pay the return shipping cost. Where we confirm a damaged, defective, incorrect, or incomplete item attributable to us, we cover the cost of the appropriate resolution. Approved returns do not incur a restocking fee.

If a wall lamp arrives damaged, defective, missing components, incorrect, or materially different from its description, please contact us within 7 calendar days of delivery and provide your order number and relevant photos. We will investigate and provide an appropriate replacement, refund, reshipment, or other fair resolution without additional costs for a confirmed error attributable to us. This reporting request does not reduce rights available under applicable law.

Once an eligible return has been received, inspected, and approved, we normally initiate a refund to the original payment method within 5–10 business days. Your financial institution may take additional time to post the credit.

Customer service is available 8:00 AM – 10:00 PM Daily. We aim to respond within 24 hours. Email service@orvelliqa.com or call +86 139-9103-5478.