01 · Contact Customer Care

Email service@orvelliqa.com within the eligible return window. Include your order number, product, reason, and relevant photographs.

02 · Eligibility Review

We assess the order information, condition, and reason for return, taking any applicable consumer rights into account.

03 · Return Instructions

For an approved physical return, we provide the correct return address and applicable shipping instructions. Do not send the item to the registered business address without approval.

04 · Inspection & Refund

Once an eligible return has been received, inspected, and approved, we normally initiate a refund to the original payment method within 5–10 business days. Your financial institution may take additional time to post the credit.

Return Window

Eligible products may be returned within 30 calendar days after delivery. Contact our customer-care team within that period before sending an item back. The item must meet the eligibility conditions described in our Return & Refund Policy.

How to Request a Return

Contact service@orvelliqa.com and provide your order number, the creative wall lamp being returned, your reason, and relevant photographs or videos when appropriate. For shipment damage, include images of packaging and the shipping label. We will explain the next steps.

Eligibility for Preference-Based Returns

For a return due to a change of mind, finish preference, size choice, or similar reason unrelated to an original fault, the lamp should generally be unused, uninstalled, complete, undamaged, and returned with included accessories, hardware, instructions, and original protective packaging where reasonably possible. Opening the shipping carton for visual inspection does not automatically exclude a return.

These preference-based conditions do not restrict remedies for products that arrive defective, damaged, incorrect, incomplete, or otherwise protected under applicable law.

Wall Lamp Variations

Creative wall lamps can vary in mounting method, electrical requirements, dimensions, housing material, finishes, light-source configuration, and packaging. Minor changes in perceived color or finish caused by photography, screen settings, or ordinary manufacturing tolerances are not automatically defects. A significant discrepancy with the listed specifications should be reported.

Electrical Safety & Installation

If a lamp is visibly damaged or has exposed or compromised wiring, do not connect it to power. For preference-based returns, do not install, modify wiring, drill into, or permanently alter the product. For a confirmed defect, your statutory rights remain available regardless of whether the fault was discovered during reasonable installation or initial use.

Non-Returnable Circumstances

Where permitted by applicable law, preference-based returns may be declined for products customized to a customer’s specifications, items clearly marked final sale before purchase, or lamps materially damaged or altered by misuse after delivery. Promotional pricing alone does not make an otherwise eligible item non-returnable.

Damaged, Defective, Incomplete, or Incorrect Items

If a wall lamp arrives damaged, defective, missing components, incorrect, or materially different from its description, please contact us within 7 calendar days of delivery and provide your order number and relevant photos. We will investigate and provide an appropriate replacement, refund, reshipment, or other fair resolution without additional costs for a confirmed error attributable to us. This reporting request does not reduce rights available under applicable law.

Return Shipping Fees

For change-of-mind or preference-based returns, customers are generally responsible for their return shipping cost. If the problem is confirmed to result from an error attributable to us, we provide the appropriate return, replacement, repair, or refund solution without imposing additional costs arising from that error.

Original Shipping & Restocking

Original outbound shipping charges are generally not refundable for preference-based returns, unless required by law. Original shipping associated with a confirmed merchant error will be addressed as part of the resolution. We do not charge a restocking fee for approved returns.

Where to Send a Return

Please do not send goods to our registered business address without advance authorization. We will issue the applicable return warehouse address and packaging instructions after the request is approved. Use a trackable shipping service and keep proof of shipment for preference-based returns.

Return Receipt & Inspection

Upon receipt, we review the approved return against the stated conditions and any documented issue. If additional information is needed, our support team will contact you.

Approved Refund Timing

Once an eligible return has been received, inspected, and approved, we normally initiate a refund to the original payment method within 5–10 business days. Your financial institution may take additional time to post the credit.

Exchanges

Exchanges depend on stock availability. If the same design or variant is unavailable, we will discuss an appropriate alternative, refund, or return-and-reorder arrangement with you.

Order Cancellation & Changes

Please contact us as soon as possible to request an order change or cancellation. We will make reasonable efforts to help before fulfillment begins; changes or cancellations are not guaranteed once processing, packing, or dispatch has started. No cancellation fee applies to orders successfully canceled before fulfillment.

Legal Consumer Rights

Nothing in this policy removes or limits rights and remedies that cannot lawfully be excluded under applicable consumer-protection law. We review claims for defective, incorrect, or misdescribed goods accordingly.